Publications

Citizens Advice Scotland (CAS) have already stated that we believe that further roll out and managed migration of UC should be paused until the many issues affecting our clients have been resolved. We note that the intention is to start migration on a small scale from January 2019 before ramping up volumes once process has been tested. While CAS welcomes the changes that have been made to UC during roll out it is clear that there are still issues to be resolved. To proceed with managed migration before resolving all the issues will negatively impact a significant number of people.

Mains gas is both the cheapest means to heat homes and the most common heating fuel in Scotland, England and Wales. However many people, particularly in certain areas and demographics, do not have access to, or do not make use of, mains gas for heating their home.

Today Citizens Advice Scotland is publishing our latest report ‘Pylons, Pipes and People: Energy networks in Scotland and their changing role with consumers’.

In late 2017 we commissioned the Centre for Sustainable Energy (CSE) and Changeworks to undertake a research study into the energy distribution network companies operating in Scotland. This study’s particular focus was to explore how these companies currently support consumers and how their role in Scotland can and should change to ensure that consumers, and particularly vulnerable consumers, are most effectively supported as our energy system transforms.

The social rented sector plays a fundamental role in providing genuinely affordable housing. High quality, energy efficient social housing is vital to Scotland’s communities. Scottish Government data shows that the energy efficiency of housing in the social rented sector has improved over recent years. However, while there have been some reductions in fuel poverty in this sector, the number of households in fuel poverty remains stubbornly high and greater than the national fuel poverty rate.

Citizens Advice Scotland conducted research into the use of postal services by Scottish SMEs - looking specifically at whether they have access to a meaningful choice of postal products, services and providers. We also wanted to find out if the current postal market is meeting the needs of Scottish SMEs or if any changes are required to improve the products and services available to these consumers.  

CAS published the Learning from Testing Times evidence report which looked in detail at the experience of the first year of Universal Credit roll out through citizens advice bureaux feedback. There have been a few welcome changes since then, e.g. removal of the seven day waiting period, which have ameliorated some aspects of the negative impacts. However cases currently being handled by bureaux show a range of issues causing difficulties for clients.

We all use energy, post and water services and Citizens Advice Scotland (CAS) is the independent advocate for consumers’ interests in these sectors. We work with governments, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.

Citizens Advice Scotland welcomed the opportunity to respond to this consultation concerning competition and transparency in the provision of funerals and crematoria market power. 

Scotland’s independent consumer advocate has pledged to put consumers first in the regulated industries of energy, water and post. The Consumer Futures Unit of Citizens Advice Scotland has outlined its priorities in its work plan for 2018-19.