Patient Rights (Scotland) Bill briefing

Citizens Advice Scotland welcomes the ethos and healthcare principles that underpin the Patient Rights (Scotland) Bill. CAS however is concerned about the lack of information on the level of transparency and feedback that is required in the complaints process for the benefit of patients and the organisations that assist them. In addition CAS is concerned about the lack of clarity on the role and structure of the Patient Advice and Support service (PASS), and whether the new service will be expected to provide the holistic support and advice work currently being carried out by the Independent Advice and Support Service.