This report provides a snapshot of the key issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues. This is based on data provided by Citizens Advice Bureaux in Scotland and data from the Citizens Advice consumer service and covers the period from April 2014 to May 2015.
The Citizens Advice Service in Scotland helped over 323,000 clients in 2014/15 and dealt with over 1 million advice issues. With support from the network, clients had financial gains of over £124 million. This includes support with issues relating to benefits, debt, housing, consumer goods and many others.
This report looks at "consumer" issues, including:
- Consumer debt
- Consumer goods and services
- Financial products and services
- Telecommunications
- Travel and transport
- Utilities
This report looks at all the issues raised in Scotland locally and nationally and also makes comparisons with the rest of Great Britain.