Problems with delivery of online purchases to consumers in remote and rural Scotland
This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
Citizens Advice Bureaux clients in rural and remote areas of Scotland are often refused delivery or charged more than people in urban areas when ordering goods online. Citizens Advice Scotland and Citizens Advice Bureaux across Scotland surveyed consumers during November 2011 to gauge attitudes towards and experience of delivery of goods bought online.
Publication date:
December 2011
Publication type:
Policy
Number of pages:
12
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