Welfare Rights Officer (Part Time, Fixed term), Airdrie Citizens Advice Bureau

Airdrie CAB is looking for a highly motivated person with the drive and enthusiasm to provide tribunal representation in the area of Welfare Rights for the new North Lanarkshire CAB Tribunal Representation Service funded by the Scottish Legal Aid Board. The Tribunal Representation project aims to increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.

The Welfare Rights Officer  provides tribunal representation at first tier tribunals to anyone seeking support during the benefit review or appeal process and prepare cases for upper tribunal.  The work will predominantly involve tribunal representation but also occasional provision of support and advice to CAB and other agency advisers, delivery of training and marketing and contributing to social policy work.  A Tribunal Representation Coordinator will provide administration and communication support.

The successful candidate will have a successful track record of working with office systems and procedures. They will have have excellent teamwork, communication and organisational skills and be computer literate. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community.