Admin Assistant - Argyll and Bute Citizens Advice Bureau

Argyll and Bute Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to people across Argyll and Bute.  

Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing admin support in our busy Lochgilphead office including support to those elsewhere in Argyll and Bute.  This includes responding to clients contacting us by a variety of methods and assisting them to receive quality advice from our fully trained advisers.  The post- holder also co-ordinates all office admin functions; incoming and outgoing mail, incoming and outgoing emails, office supplies, diary management and reception duties. 

The successful candidate must be able to handle more than one task simultaneously and ideally have a track record of working with people who may be vulnerable and anxious.  An empathetic and professional telephone manner is essential.

Team working is essential and the post-holder must be able to assist colleagues with possibly competing demands.  Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office including Word, Outlook and Excel. 

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution.  Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.