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Help to Claim Adviser (Universal Credit) x 3

Job Details

Closing date
Monday 30 September 2024
Interviews
Week Commencing 30 September 2024
Location
Glasgow North West CAB based in Maryhill (homeworking may be available for this post)
Hours per week
full and part time posts
Salary
Salary: £24,000 to £27,000 commensurate with experience

More about the job

About the job

The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of their Universal Credit claim and ensuring they receive their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone and web chat.

Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the local people.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

About GNWCAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat.  We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.

How to apply

Please submit the attached application and equalities monitoring form to recruitment@gnwcab.org.uk by midday 30th September 2024

Please note that we will not be accepting CVs for this position

Equality & diversity monitoring

To help Citizens Advice monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form alongside your application form.

About the employer

Citizens Advice is committed to equal opportunities both in service provision and employment.

Charity number: SC005641

Charity name: Glasgow North West Citizens Advice Service Ltd

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Job category
CAB