Learning and Standards Officer - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizens' lives. If you are someone form either an advice, quality or learning background with an eye for improvements then could be the role for you.  

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for assessing each Citizens Advice Bureau’s compliance with these membership conditions as well as providing learning materials and opportunities to support compliance. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux case checkers to help ensure consistency of approach to quality of advice case checking across all Citizens Advice Bureaux in Scotland.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this.  Here are some of things our employees benefit from:  a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home.  The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

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