Team Leader - Advice Services (Fixed-term) - East Kilbride Citizens Advice Bureau

Main Responsibilities:

Operational management of Advice Services which includes:

1. Effective operational management of face to face, telephone, web and community-based Type I & II general and money advice services
2. Line management of Type I / II employed and volunteer advisers
3. Contribute to Volunteer selection, induction, training and development
4. Lead on the SNS Quality Assurance system for advice services

You will have experience of managing a busy, public facing advice service operating over multiple channels with quality and care for our clients at its heart. You will understand the role and motivation of volunteers and their support and training needs. As a member of the Management Team you will lead on quality assurance and volunteering.

The successful candidate will be an excellent communicator with strong operational management skills; a team player and a confident decision-maker with the ability to adapt and respond to challenging situations.

Our advisers, volunteers and employees, are our strongest asset so their wellbeing matters. You will ensure that your team are supported.