Generalist Adviser (Part-time, Fixed-term) - North West Aberdeenshire Citizens Advice Bureau

This role will allow the bureau to develop and provide a high standard of advice to the public, in locations in Turriff, Macduff and other considered areas in the network. The post holder will: -

• undertake appointments in Turriff, Macduff and suitable locations
• develop a good understanding of the aims and principles of the Citizens Advice Bureau (CAB)
• complete the CAB adviser training programme
• deliver the advice service in all locations
• support the bureau in facilitating advice and service to the public

We are looking for a dynamic self-starter, who will work as part of the advice team to deliver generalist and holistic advice and support to clients accessing our service. This will involve using strong organisational skills, sensitive listening skills and questioning skills to encourage clients to explain their issue(s) and empower them to set their own priorities in terms of a resolution. It will also be necessary to work as part of a team, but also to be highly motivated and able to work alone. Some work at events in the community will be required, which will involve very occasional weekend working.