Job Details
More about the job
This vacancy is only available through No One Left Behind LTU programme. All applicants MUST be resident in Glasgow, aged 25 years+ and 12 months or more out of work and not in education or training who would, without significant investment, struggle to secure/sustain employment and experience additional barriers to securing employment e.g. carer, BAME, disability etc.
Offer of employment is subject to production of evidence of address, right to work, and unemployment status.
This opportunity is for a Triage Assistant to support the General Service Coordinator and Bureau Access Facilitator oversee all means of access to the bureau. You will act as the first port of call for telephone enquiries, identify and prioritise emergency cases, as well as empowering clients to self-help where appropriate.
The successful applicant will act as the first point of contact for clients seeking advice, they will provide reassurance and direction to the most appropriate source of support, ensuring GNWCAB can maximise capacity and efficient use of resources.
Expected start date: 3 October 2022
Further information and an application form can be downloaded using the links at the bottom of this page.
Completed application forms should be returned to Victoria.Clark@gnwcab.org.uk; or mail to GNWCAB, Floor 2, 1455 Maryhill Road, Glasgow, G20 9AA, quoting “LTU Triage Vacancy”
Applications must be received by 5.00pm on Friday 16 September 2022.
Glasgow North West Citizens Advice Bureau (GNWCAB) is a local charity. We provide free, impartial and confidential information and advice to prevent poverty and ensure people can claim their human rights. Our approach is holistic, addressing the multiple issues the clients bring to the bureau. We represent and support North West Glasgow’s Diverse Communities.
The information and advice we give is compliant with standards set by the Scottish Government and Citizens Advice Scotland. Our services are available to everyone in our local communities. We aim to make them as accessible as possible by promoting equality and diversity, and by challenging discrimination.
Throughout the pandemic, GNWCAB offered remote telephone, video, and web-based services. Post lockdown, we have reopened to offer the face-to-face services needed by our most vulnerable clients. People can choose the access that most suits their needs. We also operate extensive outreach services, providing advice and information in local communities across North West Glasgow. Our Bureau is one of the most progressive and dynamic advice and information services in the country.
Last year we supported over 9000 local people across a wide range of advice areas. Our Bureau is made up of around 50% dedicated volunteers and supported with 27 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, immigration and asylum, employment, energy and languages. Together we are working hard to achieve our aim of improving people’s lives by providing the information required to overcome challenges they face, and by influencing the development of policies and practices locally and nationally.
