Network Engagement Officer (National Projects) x 2 - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. As the Network Engagement Officer, you will work as an integral part of the national projects team, with their primary role being to support the evaluation and review as well as the future execution and delivery of the project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

You will also ensure both external and internal stakeholders are communicated with regularly, particularly on matters relating to new projects, service development and changes affecting advice delivery. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office.  As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office.  This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially.  Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

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