Policy Officer - Citizens Advice Scotland

 Our Strong Communities team focusses on accessibility and strengthening local communities including emphasising the value of the local bureaux at the centre of those communities. For 2021/22 the team will consider issues related to: post and telecoms, and access to justice. 

This role is based in our Strong Communities team and will primarily focus on delivering our postal advocacy workplan for 2021/22. The post holder will be working on topics including fairer deliveries and developments in the UK regulatory environment such as the review of postal regulation, and issues around the Universal Service Obligation. This role also requires ongoing engagement with key stakeholders in this sector.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizen Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially.  Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage. 

 Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits below.