Service Co-ordinator (part time, fixed term) Hamilton Citizens Advice Bureau

You will join our busy Business Operations Team providing the In-Court Lay Representation team with administrative support and co-ordination to ensure an effective and efficient service is provided for local citizens.

You will provide day-to-day co-ordination and support for the team. This includes handling telephone calls from the public and partners, dealing with mail, referral systems and inputting information into our case management and monitoring database systems. This is a busy public facing office so you will need to be well organised, have excellent communication and interpersonal skills and the ability to deal with challenging situations. You will be numerate and literate with excellent IT skills and be comfortable working within our principles and values.

This post has been funded since 2012. Funding decisions for 2021-22 are not known at this time.

Full induction, training and support will be provided.

Recruitment is initially internal given the part time and short term nature of the post.