Money Talks Team Adviser and Income Maximiser - Part-time, Fixed Term - Citizens Advice Bureau West Lothian

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Scottish Government initiative Money Talks Team (MTT). In addition it is clear that a significant proportion of our client base are suffering the results of the current economic downturn and need assistance with employment issues such as Redundancy or Furlough arrangements together with the impact on domestic budgeting.

Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as an Adviser covering Money Talks Team together with employment issues and domestic budgeting. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. In addition you should have a working knowledge of employment issues such as redundancy and the current furlough arrangements. You should also be able to advise on domestic budgeting and income maximisation. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.