Citizens Advice Scotland's response to 'Investing and paying for your water services from 2021: Final Consultation'

In its response to the Scottish Government's principles of charging for investment period 2021-27, Citizens Advice Scotland has called on the Scottish Government:

• To commit to the principle of affordable charges for all
• For responsive, robust and sustainable affordability policy that adequately protects low income households
• To ensure debt recovery achieves a balance between revenue collection and consumer protection as part of Scottish Water's developing ethical framework and its work with local authorities