CAS response to the Competition and Markets Authority Funerals market study

This response made the following points:

• The funeral industry is unregulated at present
• It is important, if something goes wrong, for consumers to have a clear and straightforward way in which to make a complaint against a funeral director
• CAS recommended a standardisation of language and terms used across the industry to allow consumers to compare the costs of different funeral directors
• CAS advocated for transparency within the funeral market
• CAS reported on increases to cremation charges since 2017