Volunteer Support Officer (Part-time, Fixed-term) - Citizens Advice Bureau West Lothian

Citizens Advice Bureau West Lothian is seeking to employ a Support Officer to work with our volunteers and paid staff in a training and support role to ensure that we have excellent quality service delivery to our clients and to ensure that we are fully compliant with our Citizens Advice Scotland quality of advice Standards and National Standards.

Reporting to our Training and Quality Supervisor, the successful applicant will be responsible for:

• Supporting new and existing volunteer through initial training and induction.
• Providing session support to staff and volunteers
• Case checking to ensure compliance
• Marketing volunteering opportunities and recruitment
• Delivering training to new and existing volunteers and staff.

This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working in the advice sector, supporting volunteers and have experience of delivering training and support.

Experience of advice delivery in a CAB setting would be advantageous but not essential.