RSL Outreach Worker (Fixed-term) - West Dunbartonshire Citizens Advice Bureau

West Dunbartonshire Citizens Advice Bureau is a major provider of advice and representation services in West Dunbartonshire. We have an exciting new opportunity for a successful candidate to work alongside 3 Housing Associations (RSLs) in Clydebank, providing advice and support for tenants experiencing financial difficulties. This role will involve dealing with clients and partners by telephone, face to face and via digital channels. Whilst the successful candidate will be able to provide advice and support on the full range of matters it is anticipated that many enquiries will be around the Cost of Living crisis and rising energy costs. The RSL Outreach Worker will therefore have experience and understanding of the welfare benefits system, budgeting and money issues. The role will involve assessing the client’s situation, dealing promptly with any emergencies, and liaising with other bureau staff and external organisations to support the client as much as possible. The role will involve travel throughout West Dunbartonshire as well as attendance at meetings, events and training courses.

The successful candidate will be a self-motivated, enthusiastic team member with excellent interpersonal skills, the appropriate technical skills and a commitment to the work of the CAB service. Good organisational skills are essential, as is experience in welfare benefits and debt advice work and a knowledge of computer systems and their applications. 

For a Job Description and Person Specification, please use the links at the bottom of this page.