Receptionist (Job share considered) - Inverness Badenoch & Strathspey Citizens Advice Bureau

At Inverness, Badenoch & Strathspey CAB, we are a friendly team of over 70 employees and volunteers delivering a busy advice service to members of the public.  We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner.  We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstances. 

You will be responsible for the smooth running of our reception area and ensuring that clients who contact the bureau receive excellent customer service which meets their individual needs. You will organise a small team of volunteer and paid receptionists and will ensure a consistent good quality service is achieved. You will help to implement policies and processes to ensure that the bureau is able to efficiently deliver an efficient advice service.   

We are interested to hear from good team players who have experience of working in a similar environment and are confident in dealing with clients who may be vulnerable or have multiple needs.  You will have a strong customer/client focus and treat everyone in a non-judgemental and respectful manner.  You will be a good administrator who likes to be organised and plan ahead.  You will be supported through an initial training programme and encouraged to continually develop throughout your time with us.