Patient Adviser (Patient Advice & Support Service)

Job title: Patient Adviser (Patient Advice & Support Service)
Reporting to: Projects Manager
Location: Home-working and Edinburgh CABx: Portobello/Leith/Dundas St/Gorgie/Muirhouse. Possible travel to Lothian CABx.
Employer: Citizens Advice Edinburgh, 58 Dundas Street, Edinburgh,EH3 6QZ
Salary: £28,270
Benefits: 25 days annual leave and 10 public holidays pro rata and a 7% non-contributory pension. CAE is an inclusive employer considering flexible working arrangements where appropriate.
Hours: 28 hours per week
Wk. Pattern: Flexible, but to include Friday
Term: Fixed Term until 31st May 2026, with possibility of extension
Other: Appointment subject to a satisfactory Basic Disclosure check

Background:
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:
Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Full job details can be found in the Job Information Pack located below.