Housing and Welfare Benefits Adviser (Fixed-term) - East Renfrewshire Citizens Advice Bureau

The housing and Welfare Benefits Adviser should have the following:

• Extensive knowledge and practical experience in delivery of housing advice and practical experience and knowledge of welfare advice.
• Effective oral communication skills and practical experience with particular emphasis on negotiation and representation.
• Effective writing skills with particular emphasis on negotiation, representation and preparation of reviews, reports and correspondence.
• Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
• An understanding of the issues involved in interviewing clients.
• Numeracy to the level required in the tasks.
• Ability to prioritise own work, meet deadlines and manage caseload.
• Ability to use ERCABs IT in the provision of advice and the preparation of reports, submissions and recording of statistics.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability and willingness to work as part of a team.
• Ability to monitor and maintain own standards.
• Be able to demonstrate understanding of social trends and their implications for clients and service provision.
• Understanding of, and commitment to, the aims and principles of the CAB service and its equal opportunities policies.