Job Details
More about the job
The Debt Advice Journey Programme project aims to open up the high quality, free, impartial advice that both CAB’s in East Lothian provide. Digital assistance will enable an early resolution for many individuals. The project will explore the extent to which complex debt cases can be handled remotely.
The Helpline Advisers are the first point of contact with clients who access the service from anywhere in Scotland through a dedicated telephone helpline. They will handle casework related to debt cases presented on the helpline.
The specialist debt helpline service is being run by 2 local bureau, and the money helpline advisers will work collaboratively across bureau boundaries in East Lothian.
By phone, email and video conferencing the Helpline Advisers provide an effective, holistic diagnosis of the client’s problems, dealing with emergencies, helping to resolve the enquiry, identifying whether the client is able to self-help, arranging follow up meetings as necessary and handling associated casework. Accurate recording of cases will be an important responsibility of this role.
For further information and an application form please use the links at the bottom of this page.
Please return completed applications marked “Private & Confidential Job Application” to:-
Recruitment
Haddington Citizens Advice Bureau
46 Court Street
HADDINGTON
EH41 3NP
Electronic applications are acceptable and should be sent to recruitment@haddingtoncab.org.uk
Subject should be “confidential – job application”
All applications must be received by 12pm on Wednesday 26 October 2022
Haddington Citizens Advice Bureau, 46 Court Street Haddington EH41 3NP
Scottish Charity No SC013364
Company Limited by Guarantee SC374255
