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Generalist Adviser - Citizens Advice and Rights Fife

Job Details

Job title
Generalist Adviser
Closing date
Friday 16 August 2024
Interviews
Wednesday 28 and Thursday 29 August 2024
Location
Glenrothes
Hours per week
35
Type of contract
Permanent
Salary
£28,762-£34,562 (AP3 Point 23-AP4 Point 30)

More about the job

About the job

Citizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. We are delighted to be recruiting for the role of Generalist Adviser, to join our busy frontline service delivery team.

As a Generalist Adviser you will provide advice and support to clients primarily by telephone but may on occasion provide face to face advice in CARF frontline offices. You may also be required to provide advice via webchat and video-conferencing. You will be expected to keep your skills, knowledge and experience up-to-date in all key areas of service delivery and advice.

You will have a good standard of education, high quality personal skills and a desire to improve lives. Experience of working in an advice giving capacity and/or a knowledge or interest in the social security system would be advantageous but not essential.

You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. The successful candidate will be able to work independently as well as supporting and delivering on CARF’s vision and values.

How to apply

For further information and an application pack, please visit our website: Generalist Adviser | Citizens Advice and Rights Fife (cabfife.org.uk) or for an informal discussion contact Stuart Macaulay at smacaulay@carfonline.org.uk or by phone 01592 208496.

We are committed to Equal Opportunities and applications are welcome from all communities. 

Completed applications must be received by 12 noon on Friday 16 August 2024. 

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CAB