Energy Advice Worker (Fixed-term) - Stirling District Citizens Advice Bureau Ltd

The Energy Advice Project is a new and innovative approach that extends and increases our ability to help vulnerable energy consumers in the Stirling Council Area. It is unique, in that Stirling Citizens Advice Bureau (CAB) is reaching out to the people who need help, rather than expecting to find them at specific events. The Energy Advice Service moves beyond the traditional ‘advice’ only model typical of most CABs, to actually delivering change with a capital budget and strong referral relationships to more specialist energy advisors.

The Energy Advice Project will work to prevent and reduce fuel poverty and health inequality in Stirling District, in a time of desperate need, by increasing the capacity of our established, trusted and accessible local presence and total advice architecture, to help those in crisis reduce their energy bills and keep warm with a specialist energy advice worker, (supported by frontline volunteer advisers), who will deliver practical advice and support and advocacy to navigate utility company hurdles, provide access to energy saving items, deliver crisis intervention support and increase access and understanding on the full range available grant assistance.

Stirling CAB has an established energy advice footprint and is well versed in utility company management processes and current industry products, helping vulnerable people navigate complex, challenging and confusing utility issues.

This Energy Advice Service workers focus is vulnerable consumers irrespective of their housing tenure primarily (but not exclusively) where:

• Household's first language is not English
• Households are digitally excluded
• Households are lone parent families
• Households with a person living with a disability or essential medical needs
• Households with other protected characteristics as defined by the Equality Act 2010