Citizens Advice Bureau Network Services Officer - Citizens Advice Scotland

This is re-advertisement, previous applicants need not apply.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Essentially, our network services team helps CABs across all Scottish communities to help themselves, being inspired by their actions, supporting them, and offering them guidance and opportunities for initiating social change and making improvements to their own communities through their services.

Network Service Officers act as a bridge between CABs and CAS. They also provide vital assistance in the distribution of key messages, the implementation of project co-design and production with CABs and monitoring the progress of the CABs.

Basically, we help CABs to build better lives in communities. You’ll firstly be responsible for understanding the issues affecting CABs, assessing the situation and devising ways for supporting their work. Then it’s all about discussing how and where these CAB needs and aspirations can be met, devising strategies, considering budgetary restrictions, and then working with a range of different organisations to prepare and implement projects across our network.

This postholder will have responsibility for a portfolio of CABs across Aberdeen, Aberdeenshire, Highlands, and Moray, working closely with CABs to strengthen governance and management structures. You will work within our Network Services Team, reporting to Head of Network Services. We will discuss the details related to the location at the interviews.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

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