Worried this winter

In October 2022 eight Citizens Advice Bureaux (CABs) across Scotland held a series of focus groups with hard-to-reach and vulnerable consumers.

The aim of these sessions was to gain an insight into how the energy crisis was impacting on them, and to inform the development of a campaign to encourage such people to seek help and advice through the crisis.

The groups shaped the Big Energy Saving Winter campaign for 2022/23, and insights from them are in the attached report.