In 2011/2012, bureaux across Scotland advised on almost 52,000 housing issues which represented a spectrum of housing-related problems from access to a tenancy, to problems with the condition of a property, neighbour problems and repossession.
Repossession of a rented or mortgaged property often embodies the culmination of many issues a client is facing: debt, benefits, family and employment issues can all contribute to the complex web of issues with housing. This report explores those issues as experienced by clients of the Citizens Advice Service in Scotland in 2011/2012.