Energy Advice in Detail: Energy issues brought to the Citizens Advice network in Scotland in 2017-18

This report details the energy issues advised on by the Citizens Advice network in Scotland in 2017-18.
The data shows that of the three main strands of the network, the majority of energy-related advice
in Scotland continues to be provided by Scottish Citizens Advice Bureaux, accounting for 92% of the advice provided
in 2017-18.

This reflects the complementary nature of the Citizens Advice network which in 2017-18 included:

• Citizens Advice Bureaux which primarily provide advice on complex interrelated issues;
• the Extra Help Unit undertakes specialist case work on behalf of vulnerable consumers, often in urgent need of assistance; and
• the Citizens Advice Consumer Service has a statutory remit to deliver first tier advice.

In 2017-18, a total of 41,233 energy issues were advised on across the whole Citizens Advice network in Scotland.