CAS response to Ofcom’s consultation on treating vulnerable consumers fairly

Citizens Advice Scotland has called for phone, broadband and pay-TV providers to recognise that vulnerable consumers need extra support in accessing these services.

In a response to a consultation by Ofcom which is seeking to provide guidance to providers on treatment of vulnerable consumers, CAS calls for an inclusive approach which widens the definition of vulnerability to include rurality, and which recognises that consumers can be vulnerable at different times in their lives.