Patient Advice and Support Service (PASS) Adviser- Ross and Cromarty Citizens Advice Bureau

Ross and Cromarty Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

The Patient Advice and Support Service (PASS) was created by the Patient Rights (Scotland) Act which was passed in February 2011 to promote awareness of patient rights and responsibilities and provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

The PASS is provided by PASS Advisers who work from within Citizens Advice Bureaux which exist to provide confidential, free, independent, and impartial advice to those who live and work in the local area. Each Citizens Advice Bureau provides a service to the people in the local area through its main office as well as through outreach provision in outlying areas.

Ross and Cromarty Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Patient Advice and Support Service (PASS) Adviser to help ensure clients get the support they need to provide feedback or comments, or to raise concerns or complaints to the NHS.

The successful candidate must be able to demonstrate relevant recent experience. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however, they choose to access it.

Employee benefits

Ross and Cromarty Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days (pro rata) annual leave including public holidays and a pension scheme with a 3% employer contribution (min. 5% employee contribution).

Ross and Cromarty Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.