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Welfare Outreach Adviser (GP Practices) - Glasgow North West Citizens Advice Bureau

Job Details

Job title
Welfare Outreach Adviser (GP Practices)
Closing date
Friday 26 July 2024
Location
Glasgow North West CAB with additional GP outreaches across the Northwest of Glasgow
Hours per week
32 (Full-time worked over 4 days). Flexible, hybrid working is standard
Type of contract
Funding confirmed until the end of March 2025 with a strong likelihood of continuing beyond this period.
Salary
£25,500 - £27,000 per annum

More about the job

About the job

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We are a dynamic and forward-thinking organisation.  We recognise the value of our staff and this is reflected in our positive working environment.  Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.

The role of a Welfare Outreach Adviser involves offering guidance and support to individuals in need. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with additional outreaches conducted in various GP Practices across the northwest of Glasgow. We are an independent and innovative advice organisation providing holistic advice and support to the local people. 

We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring that clients get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

How to apply

For further information and an application form please use the links at the bottom of this page.

Completed application forms should be returned to angela.kelly@gnwcab.org.uk.

Please note that we will not be accepting CVs for this position.

This post is subject to a satisfactory PVG check.

To help us monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: Jodie.niven@gnwcab.org.uk.

About the employer

GNWCAB is committed to equal opportunities both in service provision and employment.

Glasgow North West CAB
Charity number: SC005641
Company ref: SC202642

Citizens Advice Bureau are independent and innovative advice organisation providing holistic advice and support to local people.

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CAB