Mediation Service Coordinator (Part-time; Fixed-term) - Citizens Advice Edinburgh

About Citizens Advice Edinburgh

The Citizens Advice Service was first established in Edinburgh in 1939.
Over the years it has grown to deliver services from 5 main Bureaux (Dundas Street, Gorgie/Dalry, Leith, Muirhouse, and Portobello) and numerous outreach locations across the capital.  In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).

Through a small team of core and project staff and over 100 highly trained and committed volunteers, CAE provides a free, confidential, independent, and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health services
• Legal rights & responsibilities

The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised.  Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit our website at: www.citizensadviceedinburgh.org.uk

The Mediation Service

The Service facilitates Mediation sessions between parties whose cases are called before Edinburgh Sheriff Court.  Clients are referred by Sheriffs and are advised to consider whether Mediation could provide a more efficient and less costly route to achieving a settlement.

Our two Mediation Coordinators arrange the Mediation sessions and liaise with the parties involved.  The session themselves are delivered by volunteers, who are trained and mentored by the Coordinators.

Summary of Role

The Mediation Service Coordinator will be responsible for ensuring the smooth, day-to-day running of the service.  The role involves acting as the central point of contact between the Court, clients, and their legal representatives.  You will require excellent organisational abilities and must be a skilled verbal and written communicator.

The post holder must possess sound mediation skills, backed by an appropriate relevant qualification and experience, in order to effectively support our clients and mediators.