Money Advice Caseworker - Inverness, Badenoch and Strathspey Citizens Advice Bureau

To provide clients with holistic advice covering debt, income maximisation, energy. This will include preparation of financial statements, explanation of debt options and assistance to access these options. The role will require the ability to interact with clients over the telephone, face to face and using digital channels to provide advice.

Ongoing training will be provided however you should be someone who can demonstrate experience of working with clients who are experiencing multiple and complex issues and who can provide advice sensitively and with confidence to clients.

In addition to managing a caseload you will also be required to work on a duty rota for dealing with initial money advice contacts and providing 2nd tier support also. You should have an understanding of the effects of financial difficulties and financial hardship on our clients.

You should be an excellent team player with a desire to progress with training to meet the standards required.