Team Leader - In-Court Advice and Lay Representation (Fixed-term) - Hamilton Citizens Advice Bureau

Purpose of Role
To improve Access to Justice through the delivery of a high quality free advice and representation service for people seeking assistance with mortgage repossession, rent arrears, sequestration and simple procedure matters within Hamilton and Lanark Sheriff Courts.

Note: Since March 2020, Covid Pandemic Protections have limited access to the court buildings and currently the service is delivered via tele and videoconferencing with limited in-person hearings.

Note: This role may be of interest to Law Graduates keen to develop their advocacy experience, or to newly qualified or more experienced Solicitors seeking non-practicing court based work.

Main Responsibilities

1. To manage the service day-to-day ensuring compliance with Scottish National Standards for Information and Advice Providers and the Scottish Association of Citizens Advice Bureaux membership standards.
2. To provide advice, assistance and representation to people seeking help with mortgage, heritable and sequestration matters in Hamilton and Lanark Sheriff Courts
3. To maintain and develop excellent working relationships strategically and operationally with Sheriff Court staff and all relevant HCAB partners
4. To operate within the agreed policies of Hamilton CAB and ensure effective implementation of organisational systems including referrals, allocation, case management, monitoring, recording and reporting of work and outcomes.

You will have experience of managing a busy public facing, multi-channel advice service with quality and care for our citizens at its heart. You will be an experienced lay representative within a civil court environment, an excellent communicator and team player, and a confident decision-maker with the ability to adapt and respond to challenging situations.  As a member of our Management Team you will lead on Housing advice and training. Our staff are our strongest asset so their wellbeing matters. You will ensure that your team are supported and nurtured.