Volunteer Advisers and Receptionists (unpaid posts) - Stirling Citizens Advice Bureau

Are you interested in becoming a Volunteer?

Stirling Citizens Advice Bureau is now recruiting volunteer advisers and receptionists for our Spring 2022 recruitment intake.

Due to the impact of the pandemic and ongoing cost of living crisis there has been a substantial increase in the demand for advice from members of the public all over Stirling district. Stirling Citizens Advice Bureau is therefore now seeking to recruit additional volunteers to train as advisers or receptionists.

What does Stirling Citizens Advice Bureau do?

Stirling Citizens advice Bureau offers free, independent, impartial and confidential advice to the public on a wide range of subjects.  Examples of regular issues we receive enquiries on include: welfare benefits, money and debt; housing; employment; immigration, consumer and energy issues; relationship and family issues and legal matters. 

What can a volunteer role offer you?

• Satisfaction from helping people with their difficulties
• Helping your local community
• Meeting new people from a variety of backgrounds
• An opportunity to learn new knowledge and skills
• Flexibility to volunteer on the days that suit you best.
• Working together with a team of committed volunteers and paid staff.
• A ladder to new career opportunities

Who can volunteer with the Citizens Advice Bureau?
Anyone can volunteer. You don’t have to come with formal qualifications or a vast amount of knowledge. Our training will help you become a confident adviser or receptionist with a constantly updated information system to work with.
And because we always want our staff to reflect the community they serve, we hope people of all ages and backgrounds will be interested in finding out more about volunteering with their local CAB.

When does the next volunteer intake begin?

Volunteer Advisers: The CAB adviser training program starts on Friday 14 April. The training comprises 3 months of Friday morning taught sessions on Zoom and 30+ online modules. Once the training has progressed, volunteers will be expected to come into the Bureau to shadow other advisers for at least 3 hours per week. We are looking for a minimum time commitment from trained advisers of 6 hours per week delivered either on one full day or two half days per week advising the public. The advice service is open for this 10.00am – 3.00pm Monday to Thursday. Volunteer expenses are paid.

Triage Receptionists: We are also recruiting volunteer receptionists  to act as the initial triage in regards incoming enquiries from the public to the Bureau during our telephone reception opening hours of 9.00am to 3.00pm  Monday to Friday. The minimum time commitment is 3 hours per week.