Volunteer Support Co-ordinator (Part-time, Fixed-term) - North West Aberdeenshire Citizens Advice Bureau

NWACAB based in Turriff, Macduff and Inverurie is an independent and innovative advice organisation providing holistic advice and support to local people.

Summary of Main Responsibilities:
• To provide sessional support for bureau volunteers by being available for consultation and monitoring of ongoing cases and client records to meet CAS Membership Standards and SNIAS requirements
• To participate in the recruitment and training of bureau staff and volunteers.
• Ensure the smooth running of the training programmes of new volunteers.

Essential Criteria:
• Experienced computer user with sound working knowledge of Microsoft Office Suite and web based systems
• Excellent communication skills
• Experience of supervising volunteers/staff.
• Knowledge of Bureaux Aims & Principles
• Willingness to undertake necessary training
• Openness to flexible working
• Accurate record keeping skills

Desirable Criteria:
• Experience of working within the third sector and other services.
• Experience of networking and recruitment.
• Experience in the Information and Advice sector
• Working knowledge of the Benefits System
• Experience in training

Employee benefits
NWACAB offers excellent terms and conditions, including a total of 28 days leave and bank holidays and a pension scheme with an 8% employer contribution. NWACAB is an inclusive employer considering flexible working arrangements where appropriate.