Help to Claim Universal Credit Adviser - Glasgow Central Citizens Advice Bureau

The Adviser will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and support them to their first payment.

Responsibilities are to conduct telephone, webchat and video call interviews, explore clients’ circumstances and access channel preferences, assist to set up Universal Credit Accounts and personal email accounts, support in submitting on-line applications, prepare clients for their appointment with Jobcentre Plus, provide additional support where appropriate e.g. the Scottish Welfare Fund.

The person must complete (or have completed) an Adviser Training Programme, have a sound knowledge of Social Security Benefits especially Universal Credit, be able to use telephony and IT systems across multiple channels (webchat, telephony and video) via Avaya, Near Me, Teams, etc, work as part of a team and have case management skills.

This post may require working remotely from home.