Operations Leader - Motherwell and Wishaw Citizens Advice Bureau

Are you looking for a challenge in a dynamic environment of a thriving, innovative Citizens Advice Bureau?

An exciting new opportunity has arisen for an Operations Leader to join our well known charity. We are seeking a driven individual who is looking to use their existing operational experience to support us with day-to-day running of Motherwell and Wishaw Citizens Advice Bureau. Their role will be central to driving excellence in service delivery. The role is a fantastic opportunity for an individual looking to increase their exposure to all parts of the operation of a local Citizens Advice Bureau, from managing a talent pool of immensely dedicated employees together with a number of innovative specialist projects, to driving innovation, improving efficiency and supporting best practice sharing.

Key responsibilities

The Operations Leader will be responsible for the day to day operations of the projects and ensuring that all core services and projects deliver on time, against schedule and against identified standards. 

Reporting to the Chief Executive Officer, this role will ensure that there are sufficient resources to deliver multiple community projects using multi-channel facilities. This role will also take the lead in determining the multi-channel strategy. A large part of the role will be focused on project delivery, reporting and people management.