Help to Claim Adviser (Universal Credit), part time, fixed-term until 31 March 2021, Central Borders CAB

The Citizens Advice network has been delivering a comprehensive, enhanced support service called Help to Claim since April 2019. A vacancy has now arisen in Central Borders Citizens Advice Bureau for an Adviser to provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit).

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. It would be an advantage if you had recent experience and knowledge of undertaking welfare cases to appeal level if required. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online.