Welfare Rights Officer (Fixed term), Clackmannanshire Citizens Advice Bureau

Clackmannanshire Citizens Advice Bureau is seeking an additional member of staff to join our expanding team.  The bureau was originally established in 1967 and provides free advice to residents of Clackmannanshire.

During the last few years we have expanded both paid and volunteer staff numbers and been successful in obtaining funding for a wide range of projects to assist our clients with NHS complaints, Energy Advice, Financial Education, Welfare Reform, Money Advice as well as well as a wide range of smaller projects, allowing us to provide a holistic approach to our client’s issues.

This new role of Welfare Rights Officer is being funded by the Henry Smith Charity for three years and provides an excellent opportunity based at our recently acquired, more suitable premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated person with the drive and enthusiasm to introduce and grow the role of Welfare Rights Officer, representing clients at Social Security First Tier Tribunals and preparing cases for Upper Tribunals.

The successful candidate will encompass all aspects of the role by carrying an ongoing caseload, keeping comprehensive records, providing statistical data and providing written reports, whilst managing their own workload.  An understanding of the needs of our funders and their requirements is necessary.

Applicants require specialist knowledge of welfare rights, and understanding of project start-ups and excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.