Data Protection and Cookies

Citizens Advice Scotland (CAS) is committed to our obligations under data protection legislation, and ensuring that whenever we process personal data, we do so in a transparent, fair and lawful manner.

We are registered with the Information Commissioner's Office (ICO) as a Data Controller and our registration number is Z9715836. Our Data Protection Officer (DPO) can be contacted at DPO@CAS.org.uk.

Privacy Notices

General - for advice clients and members of the public

Our Privacy Notice sets out, in line with UK GDPR and the Data Protection Act 2018, how we collect and use your personal data.

It is important that you read this Privacy Notice, together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your data.

Our Money Talk Team Chatbot Privacy Notice is downloadable here.

Extra Help Unit

CAS operates the Extra Help Unit (EHU) - you can find the EHU Privacy Notice on the EHU website.

Project Privacy Notices

CAS runs several projects which have short form Privacy Notices - if you are a client of these projects you should refer to the relevant Privacy Notice to be read in conjunction with the CAS General one and the relevant CAB General Privacy Notice.

Help To Claim

Patient Advisory Support Service (PASS)

Pension Wise

Scotland's Migration Service (SMS)

Citizens Advice Bureaux

If you have accessed services from a local Citizens Advice Bureau (CAB) you should also refer to that CABs Privacy Notice. You can find contact details for all Scottish Bureaux here.

Job or Volunteer Applicants

Please contact CAS HR for a copy of our Job and Volunteer Applicant Privacy Notice.

CAS Staff

If you are a member of CAS staff looking for information on Data Protection, including the Staff and Volunteer Privacy Notice, please refer to CAS Staff Zone.