Outreach Worker (Fixed-term, Part-time) - Renfrewshire Citizens Advice Bureau

As an Outreach Worker, your main task is to provide helpful and supportive advice services across different locations in Renfrewshire, guided by our Advice Services Manager.

You will interview clients, listening attentively and asking questions to understand their problems. Using the Citizens Advice information system, you will find relevant advice and options available to the client. If needed, you will act for the client negotiating by telephone or writing letters on their behalf.

You will ensure that you maintain high-quality work standards. You will keep detailed case records to ensure continuity of casework, information retrieval, statistical monitoring and report preparation.

The post is 17.5 hours a week, working at various outreach locations throughout Renfrewshire.

Please use the link at the bottom of this page to download the role profile for a full person specification.