Business Development Manager - Glasgow North West Citizens Advice Bureau

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. We are accredited to Scottish National Standards in Information and Advice Giving and all information and advice we give is compliant with standards set by the Scottish Government and our membership body, Citizens’ Advice Scotland. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is one of the most progressive and dynamic advice and information services in the country. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages

GNWCAB benefits from an excellent reputation in driving change and improving the lives of local people and we are looking for someone to join our motivated team who can work in a fast paced, ever changing environment where no two days are the same. We pride ourselves in getting things done and would welcome a colleague with a similar mindset.

GNWCAB’s board of trustees are currently developing a new business plan with our CEO which will ensure the on-going delivery of vital advice and support services across our communities. The business plan focusses on refining our activities to meet the ever-changing demands of our customers and communicating with funders the added value that our organisation has to offer across a range of financial and social outcomes, having been embedded in the north-west Glasgow area for over 40 years.

The purpose of this role is to:

• Ensure that we are resourced to be able to sustain existing funding and deliver on new activities
• Seek out new opportunities for funding and development that supports our mission, vision and aims
• Promote the CAB service across our stakeholders highlighting our activities achievements and plans.

The role will focus on innovation and sustainability against a backdrop of financial pressures and increased demand for funding, therefore the role will be suited to a dynamic, forward thinking individual with the ability to influence others and promote our work within new and existing networks who can support our development over the coming years.