Job Details
More about the job
We are looking for a client-focused experienced telephone triage support assistant to join our ever-expanding team. This role is our front-line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.
The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.
Employee benefits
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
An application pack can be downloaded from the links below, or please contact Lisa Brand at lisa.brand@dundeecab.casonline.org.uk, to whom completed applications should be returned. Please note that the post is subject to the disclosure of criminal history information.
The Dundee Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SCO11657
Charity name: Dundee Citizens Advice Bureau
