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Publications

  1. Publication date:
    April 2015

    Narrowing the digital divide in Scotland is one of the most important issues faced by policymakers.  However, there citizens across Scotland who are excluded from this valuable resource and in turn excluded from the benefits access to the internet can bring.

  2. Publication date:
    April 2015

    A study of employment issues amongst BME workers within Perth and Kinross

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  3. Challenging the costs of Funerals in Scotland
    Fraser Sutherland
    Publication date:
    April 2015

    Advice regarding funerals has risen in recent years, as our recent Real Deal publication on the subject highlighted, and the CAB service now helps with just over one issue a day in Scotland regarding funerals.

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  4. Publication date:
    April 2015

    Citizens Advice Scotland's Work Plan for Water 2015-16

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  5. The impact of Employment Tribunal fees on CAB clients in Scotland
    Lauren Wood, Emily Rose and Eleanor Kirk
    Publication date:
    March 2015

    This report presents findings from a collaborative research project between the University of Strathclyde and Citizens Advice Scotland (CAS) into the views of Citizens Advice Bureaux (CAB) advisers within Scotland on the impact of Employment Tribunal (ET) fees.

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  6. Citizens Advice Service response to the consultation on the updated issues statement
    Rich Hall & Sarah Beattie-Simth
    Publication date:
    March 2015

    This publication provides the joint response of Citizens Advice and Citizens Advice Scotland (the 'Citizens Advice Service') to the Competition & Markets Authority's (CMA) energy market investigation consultation on their updated issues statement published on 18 February 2015.

    The submission provides detailed comments on each of the theories of harm, as well as an overview of the Citizens Advice Service's views on the CMA's interim findings and the areas where we believe analysis should be further developed.

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  7. Scottish Parliament debate - 'An End to In-Work Poverty'
    Rob Gowans
    Publication date:
    March 2015

    The most recent figures from the Scottish Government show that in-work poverty is rising. The majority of working age adults in poverty (52%) are now from working households and it is not the case that work by itself is a route out of poverty. Citizens advice bureaux in Scotland are reporting a growing number of cases where clients are in work, but are struggling to pay for essentials. Citizens Advice Scotland’s ongoing ‘Working at the Edge’ series of publications examines the growing problems caused by in-work poverty through the stories of the thousands of clients advised by citizens advice bureaux in Scotland, and makes recommendations for change.

  8. Gael Scott
    Publication date:
    March 2015

    Our series of briefings ‘Voices from the Frontline’ show the reality of the impact of current welfare changes on the people of Scotland. We highlight the experiences of the thousands of clients advised by CAB in Scotland and make recommendations for change.

  9. Implementing the Smith Agreement: Welfare benefits
    Publication date:
    March 2015
  10. Implementing the Smith Agreement: Civil protections and advice
    Publication date:
    March 2015
  11. The Confidence Code is a voluntary code of practice for domestic energy price comparison sites
    Jenni Lucas-Williams
    Publication date:
    February 2015

    The Citizens Advice Service welcomes the opportunity to respond to the consultation on Ofgem’s proposed drafting for the Confidence Code to reflect January 2015 policy changes.

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  12. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, the Citizens Advice Service are pleased to respond to offer comments on the postal elements of Ofcom’s Draft Annual Plan 2015/16.

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  13. Citizens Advice, Citizens Advice Scotland and Consumer Council for Northern Ireland consultation response
    Xanthe Couture, Kate Morrison and Kellin McCloskey
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England, and Wales the Citizens Advice Service and the Consumer Council for Northern Ireland are pleased to respond to Ofcom’s consultation on Royal Mail Access Pricing and its specific aims to amend the regulatory framework relating to the Universal Service Provider Access (USPA) Condition.

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  14. Consultation response
    Xanthe Couture and Kate Morrison
    Publication date:
    February 2015

    As the statutory representative for consumers of postal services across Scotland, England and Wales, The Citizens Advice Service responds to Royal Mail’s consultation document on the introduction of New International Large Letters format.

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  15. Robert McGeachy
    Publication date:
    February 2015

    CAS welcomes new the Draft Provision of Water and Sewerage Services (Reasonable Cost) (Scotland) Regulations 2015 and would welcome clarity from the Scottish Government on whether any review of Council Tax / local taxation may impact the Regulations with regard to council tax banding.

  16. Protecting Scotland’s Workers from Unfair Treatment
    Rob Gowans
    Publication date:
    February 2015
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  17. Publication date:
    January 2015

    This is the second Priorities Report by the Consumer Protection Partnership (CPP), of which CAS is a member, following the publication of the first Priorities Report in November 2013.

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  18. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake research into consumers’ experience of water and sewerage debt.

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  19. Robert McGeachy
    Publication date:
    January 2015

    Citizens Advice Scotland welcomes new measures that will improve and protect water sources within catchment areas, and will mitigate the need for Scottish Water to treat contaminated water to the cost of the paying customer.

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  20. A consultation on draft Regulations
    Keith Dryburgh
    Publication date:
    January 2015

    CAS has responded to the consultation on the draft regulations for Universal Credit data sharing. In order to provide a representative response on behalf of the Citizens Advice Service, we consulted bureaux in Scotland on the proposals and received responses from 32 citizens advice bureaux. This response represents a summary of the responses received. 

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