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Publications

  1. Energy advice statistics and key policy issues brought to the Citizens Advice Service in Scotland
    Kate Morrison
    Publication date:
    October 2015

    A look at the growing number of energy issues brought to the service and some of the key energy policy issues reported by consumers.

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  2. Response to Ofgem proposals - October 2015
    Citizens Advice & Citizens Advice Scotland
    Publication date:
    October 2015

    The Citizens Advice Service (Citizens Advice & Citizens Advice Scotland) joint response to Ofgem's consultation on smart prepayment for a smarter market. 

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  3. House of Commons Public Bill Committee
    Rob Gowans
    Publication date:
    October 2015

    Citizens Advice Scotland recommends that the Bill is amended to remove Sections 7 to 15 (Welfare benefits) and Sections 16 to 18 (Loans for mortgage interest). We are extremely concerned that the proposals would have a detrimental impact on CAB clients who have already been negatively affected by changes to the social security system in the last Parliament. These negative consequences include a rise in rent arrears; pressure on homeless services; and an increase in the number of people who are unable to make ends meet, who accrue priority debt or who require a referral to a food bank.

  4. Gail Walker
    Publication date:
    October 2015

    Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

  5. Measuring Outcomes from Citizens Advice
    Publication date:
    October 2015

    Explaining, measuring and evidencing the difference our advice makes.

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  6. CAB Clients Profile Report: Issue 1
    Linda Hutton
    Publication date:
    October 2015

    In November 2014 the first, annual drive to collect profile information on all clients approaching bureaux for advice was undertaken. This first publication in our ‘Who Are You?’ series provides a snapshot of individuals in Scotland supported by CAB during that period.

  7. Barriers Facing Scotland's Rural Consumers
    Fraser Sutherland
    Publication date:
    September 2015

    This report looks at the advice given by the Citizens Advice Service in Scotland by geography and looks to highlight particular consumer markets where people in rural areas are more likely to face issues than those in urban Scotland.

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  8. A Citizens Advice Scotland guide to neighbour problems
    Publication date:
    September 2015
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  9. Progress on parcel deliveries in Scotland 2012-2015
    David Moyes & Kate Morrison
    Publication date:
    September 2015

    The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

  10. CAS response
    Robert McGeachy
    Publication date:
    September 2015

    Citizen Advice Scotland's response to the Scottish Government’s consultation on the Private and Public Water Supplies (Miscellaneous Amendments)(Scotland) Regulations 2015.

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  11. CAS Response
    Rhiannon Sims
    Publication date:
    September 2015

    Poor administration of benefits can leave some of the most vulnerable people in society without any money to live on for weeks at a time. CAS has extensive case evidence which suggests that a gap in benefits has a detrimental effect on both physical and mental health, and can lead to crisis situations such as homelessness and unmanageable debt. The Scottish CAB Service has seen a dramatic rise in the number of clients in crisis having to access charitable support such as food banks. 

  12. CAS consultation response
    Keith Dryburgh and Sarah Beattie-Smith
    Publication date:
    September 2015

    CAS have responded to a Scottish Affairs Committee consultation on what their work should be during this parliament.

  13. CAS consultation response
    Fraser Sutherland, Keith Dryburgh and Rob Gowans
    Publication date:
    September 2015

    CAS has responded to the Scottish Parliament Welfare Reform Committee consultation on the future delivery of social security in Scotland.

  14. Gael Scott
    Publication date:
    August 2015

    CAS has recently submitted a response to the Scottish Government's latest consultation on arrangements for the permanent Scottish Welfare Fund (SWF). This response is based on evidence from bureaux on how the interim SWF has been working for clients so far.

  15. Cambium Advocacy
    Publication date:
    August 2015

    This research report, part of our ‘Paying the Poverty Premium’ series, was designed to investigate Scottish CAB clients’ experiences of the “poverty premium”.

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  16. CAS submission to the Scottish Parliament Economy, Energy and Tourism Committee
    Rob Gowans
    Publication date:
    August 2015

    Scotland’s Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In 2014/15 clients sought advice on 50,625 new employment issues, a number that has been increasing in recent years. Additionally, citizens advice bureaux see first-hand the effects of in-work poverty, with a growing number of working clients seeking advice because they are struggling to pay for essentials. These twin problems – unfair employment practices and low paid jobs – represent a worrying trend in recent years and ones which CAS believes need to be addressed.

  17. Response from CAS
    Publication date:
    August 2015

    CAS responds to the Department of Buisness, Innovation and Skills consultation on the Government's steer to the Competition and Markets Authority.

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  18. CAS written evidence to the Scottish Parliament Devolution (Further Powers) Committee
    Rob Gowans
    Publication date:
    August 2015

    Whilst there are a number of areas of the Scotland Bill that fully meet the word and spirit of the Smith Agreement, Citizens Advice Scotland (CAS) believes that, as currently drafted, there are a number of sections of the Bill relating to social security and tribunals that do not appear to meet its intent.  CAS is concerned that without changes being made there are clear risks of detriment to CAB clients, who sought advice on 207,875 new benefits issues in 2013/14 and who have been subject to recent changes to reserved tribunals which have had a marked and detrimental effect on consumers in Scotland.

  19. Gillian Anderson, Dr Covadonga Gijón, Professor Jason Whalley
    Publication date:
    August 2015

    In 2013, Citizens Advice Scotland conducted a survey with Scottish Citizens Advice Bureau clients who sought advice on a benefits issue, to explore their access, ability and desire to use the internet.  This report, Internet Access in Glasgow's Deprived Areas is an analysis of the responses from the original 2013 survey from CAB clients in Glasgow.

  20. Rich Hall and Sarah Beattie-Smith
    Publication date:
    August 2015

    The Competition and Markets Authority (CMA) is conducting an inquiry into the energy industry. The CMA published its provisional findings and a set of provisional remedies in July 2015.

     

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