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Publications

  1. Ensuring the water and sewerage non-household retail market works well for customers
    R. McGeachy
    Publication date:
    December 2015

    CAS supports the Commission’s view that the time is right to undertake a review of the regulatory framework of the non-domestic water and sewerage market in Scotland.

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  2. CAS Consultation Response
    Gail Walker
    Publication date:
    December 2015

    CAS is concerned that the increase in the number of complaints about public sector services received by SPSO, coupled with limited resources available to SPSO to respond to these complaints could detrimentally impact consumers receiving adequate and timely access to redress.

    CAS would support a move by the Scottish Government to review the issues SPSO has raised within its Draft Strategic Workplan to identify ways of protecting the quality of administrative justice available to the general public and allowing SPSO to continue to drive complaints handling best practice and ownership of improving services within public bodies.

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  3. Research into the extent of community involvement in flood prevention schemes
    Gail Walker
    Publication date:
    December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

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  4. Designing a Social Security System for Scotland
    Publication date:
    December 2015

    The CAB service has a unique role in Scotland. No other charity offers direct help to so many people over such a wide variety of problems and across the whole of Scotland. Our on-the-ground experience and extensive evidence base puts us in an ideal position to set out a vision for how Scotland should use its new social security powers.

  5. Gael Scott
    Publication date:
    December 2015

    To inform the development of a distinct Scottish approach to disability and carers’ benefits, Citizens Advice Scotland gathered views from bureau advisers and clients across Scotland on how they would want the new powers to be used when they are devolved to the Scottish Parliament. This report outlines CAS's research findings and a number of recommendations for how the Scottish Government should use its new powers.

  6. Rob Gowans
    Publication date:
    December 2015

    The process of devolving social security powers to Scotland includes control over employment programmes and Discretionary Housing Payments. This report sets out a summary of CAB evidence in these areas, and makes recommendations for how the Scottish Government should use the powers when they are devolved.

  7. Fraser Sutherland
    Publication date:
    December 2015

    This report outlines recommendations for improvements that could be made to the current system of Funeral Payments, which will be devolved to the Scottish Parliament.

  8. Rob Gowans
    Publication date:
    December 2015

    Powers over certain elements of Universal Credit will be devolved to Scotland. This report sets the findings of a survey of CAB clients on how they currently budget and would prefer to receive payments, and makes recommendations for how the new devolved powers could be used.

  9. Fraser Stewart
    Publication date:
    December 2015

    The Scotland Bill intends to give the Scottish Parliament legislative competence over provision of financial assistance for the type of payments currently provided by the Regulated Social Fund. This will include provision to make provision for the Cold Weather Payment (CWP) and Winter Fuel Payment (WFP), including conditions of entitlement or to replace these benefits entirely. This report sets out CAB evidence and recommendations for how the new powers should be used.

  10. CAS Research Team
    Publication date:
    December 2015

    Advice in Scotland 2014/15 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country. 

  11. Non-domestic rates: setting decapitalisation rates for the 2017 revaluation
    Gail Walker
    Publication date:
    December 2015

    CAS agrees in principle that the Scottish Government should prescribe decapitalisation rates for the valuation of properties where the contractor’s basis is used. However, we also consider that the proposals within the Consultation could provide a level  of protection for property owners against  any escalating or fluctuating charging which could result from the introduction of an alternative method of valuation.

  12. Gael Scott
    Publication date:
    November 2015

    From April 2016, the Scottish Public Services Ombudsman will take over responsibility for further review of decisions by local authorities in relation to the Scottish Welfare Fund (SWF). The SPSO has recently been consulting on a Draft Statement of Practice setting out the approach it intends to take in relation to reviews.

  13. Fraser Stewart
    Publication date:
    November 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake a review of energy efficiency and fuel poverty programmes in Scotland.

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  14. Second Reading
    Rob Gowans
    Publication date:
    November 2015

    Citizens Advice Scotland is extremely concerned that a number of the proposals contained in the Welfare Reform and Work Bill would have a detrimental impact on CAB clients in Scotland who have already been negatively affected by changes to the social security system in the last Parliament. These negative consequences include a rise in rent arrears; pressure on homeless services; and an increase in the number of people who are unable to make ends meet, who accrue priority debt or who require a referral to a food bank.

  15. Report Stage and Third Reading
    Rob Gowans
    Publication date:
    November 2015

    This briefing focusses on amendments tabled to the Scotland Bill addressing areas where the
    Bill does not appear to meet the intent of the Smith Agreement. Citizens Advice
    Scotland is concerned that, as currently drafted, there are risks of detriment
    to CAB clients, who sought advice on 220,000 new
    benefits issues in 2014/15 and who have been subject to recent changes to reserved tribunals which have
    had a marked and detrimental effect on consumers in Scotland.

  16. Claire Williams
    Publication date:
    November 2015

    This report highlights the positive impact that the advice service is making on members of the Armed Forces community in Scotland while also identifying areas of difficulty, including income, employment and housing.

  17. Report Stage and Third Reading
    Rob Gowans
    Publication date:
    October 2015

    CAS is extremely concerned that the proposals in the Bill would have a detrimental impact on CAB clients who have already been negatively affected by changes to the social security system in the last Parliament. These negative consequences include a rise in rent arrears; pressure on homeless services; and an increase in the number of people who are unable to make ends meet, who accrue priority debt or who require a referral to a food bank.

  18. Issues brought to the service in 2013/14
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 21,101 energy issues in 2013/14, an increase of almost 50 per cent from the previous year. Of this figure, clients took 18,330 energy issues to their local CAB and contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 2,771 energy issues. 

     

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  19. Issues brought to the service in 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 28,000 energy issues in 2014/15, an increase of a third from the previous year. Of this figure, clients took 22,051 energy issues to their local CAB, contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 4,799 energy issues and the Extra Help Unit provided specialist help and advice to 1,150 vulnerable consumers. 

     

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  20. Overview of the issues raised in the Advice in Detail: Energy publications from 2013/14 and 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Citizens Advice Service in Scotland has grown to meet a rising consumer demand for energy advice. Since 2011, our energy advice provision has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.

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