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Publications

  1. Publication date:
    July 2005
  2. Briefing paper 12
    Publication date:
    July 2005

    With 81,984 enquiries about consumer-related issues brought to Scotland’s bureaux in 2003/2004, consumer scams are an issue clients and advisers are all too familiar with. Clients have been targeted with a number of sophisticated techniques, via post, email and telephone. The kinds of scams brought to bureaux range from the promise of prizes for the cost of a small claim fee, to the targeting of small business with fake information which demands fees for registration under the Data Protection Act.

  3. Briefing paper 13
    Publication date:
    July 2005

    The Citizens Advice Bureau (CAB) service in Scotland offers assistance across the whole range of issues which affect clients. This puts us in a unique position to comment on the interaction between policy initiatives originating from the Westminster Government and those which come from the Scottish Executive. One such area is the interface between Westminster’s policy on overpaid tax credits and the Scottish Executive’s policy on helping people with debt problems.

  4. Publication date:
    May 2005

    Leaflet on how older volunteers can make a difference by volunteering with a citizens advice bureau. 

  5. Briefing paper 11
    Publication date:
    July 2004
  6. Cathy Sharp
    Publication date:
    February 2004

    Evidence report from 2004 about the debt crisis facing Scottish CAB debt clients

    Spotlight:
  7. The debt crisis facing Scottish CAB clients
    Publication date:
    January 2004

    Citizens Advice Scotland’s latest report, On the cards, is based on a detailed survey of debt clients from representative Citizens Advice Bureaux (CABx) across the country, in both rural and urban areas.

    Spotlight:

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