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Publications

  1. Briefing paper 6
    Publication date:
    July 2006

    In every bureau in Scotland, statistics are collated over the course of the year about the nature of each enquiry brought by clients to the Citizens Advice Bureau (CAB) service. This information enables us to build up a profile of the issues of concern to our clients, and to identify trends in advice seeking. The information in this briefing is based on statistics collected between April 2004 and March 2005. The figures do not represent a head count as any one client may raise a number of issues during an advice session.

  2. Publication date:
    July 2006

    CAB evidence on the impact of fee-charging cash machines.

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  3. Publication date:
    July 2006

    Briefing sheet summarising the key findings of CAS's disability and sickness research. 

  4. Publication date:
    June 2006

    Briefing sheet on prescription charges, which can act as a barrier to treatment and contribute to inequalities in health.

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  5. Clare Lardner, Clarity
    Publication date:
    June 2006

    A report looking at the experiences of CAB clients who are claiming disability living allowance or incapacity benefit.

  6. Publication date:
    May 2006

    Briefing paper on the experiences of CAB clients who are migrant workers in Scotland.

  7. Publication date:
    May 2006

    A briefing about bank charges which can exacerbate problems for CAB debt clients.

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  8. Publication date:
    April 2006

    Leaflet about how you can make a difference by volunteering with a citizens advice bureau

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  9. Publication date:
    April 2006

    Leaflet on how students can get involved with volunteering at a citizens advice bureau.

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  10. Publication date:
    April 2006

    Leaflet about becoming a fundraiser for a citizens advice bureau. 

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  11. Publication date:
    April 2006

    Leaflet about volunteering as a social policy co-ordinator in a citizens advice bureau.

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  12. Briefing paper 10
    Publication date:
    December 2005

    A bank arrestment is a particularly harsh form of diligence, or formal debt recovery. Citizens Advice Scotland (CAS) has been campaigning for change in this area for a number of years.

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  13. Publication date:
    December 2005

    2004/05 has been another very busy year for Citizens Advice Scotland and one in which I believe we have made further important steps in enhancing the wider CAB service in Scotland.

  14. A guide to your citizens advice bureau
    Publication date:
    November 2005
  15. Publication date:
    July 2005
  16. Briefing paper 12
    Publication date:
    July 2005

    With 81,984 enquiries about consumer-related issues brought to Scotland’s bureaux in 2003/2004, consumer scams are an issue clients and advisers are all too familiar with. Clients have been targeted with a number of sophisticated techniques, via post, email and telephone. The kinds of scams brought to bureaux range from the promise of prizes for the cost of a small claim fee, to the targeting of small business with fake information which demands fees for registration under the Data Protection Act.

  17. Briefing paper 13
    Publication date:
    July 2005

    The Citizens Advice Bureau (CAB) service in Scotland offers assistance across the whole range of issues which affect clients. This puts us in a unique position to comment on the interaction between policy initiatives originating from the Westminster Government and those which come from the Scottish Executive. One such area is the interface between Westminster’s policy on overpaid tax credits and the Scottish Executive’s policy on helping people with debt problems.

  18. Publication date:
    July 2005
  19. Publication date:
    July 2005
  20. Publication date:
    May 2005

    Leaflet on how older volunteers can make a difference by volunteering with a citizens advice bureau. 

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