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Publications

  1. A summary of evidence gathered by Citizens Advice Bureau about their work
    CAS Research Team
    Publication date:
    February 2017

    During 2015/16 Citizens Advice Bureaux supported over 260,000 clients across Scotland with over 910,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 1,000 paid staff.  If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!  

    The 'Advice in Scotland 2015-16' report provides all the detail, while the briefing paper covers the highlights.

  2. Research Team
    Publication date:
    February 2017

    Two page profile showing trends in national statistics, using CAB advice code data.

  3. Edition 4: Client Advice Profile 2015
    CAS Research Team
    Publication date:
    February 2017

    Each November, an annual drive to collect profile information on all clients approaching Bureaux for advice - this report covers some of the findings from the 2015 exercise.

  4. Scottish Affairs Committee
    Rob Gowans
    Publication date:
    February 2017

    Scotland’s CAB network provides a substantial amount of advice relating to problems at work. In 2015/16, citizens advice bureaux in Scotland advised clients on 48,530 new employment issues. 

    Examples of unfair employment practices that have affected CAB clients include unfair dismissal; not being paid for work carried out; being paid considerably below the National Minimum Wage; being denied sick pay or paid holiday; and instances of bullying and discrimination including racism, and women who were dismissed when they became pregnant.

    Spotlight:
  5. Scottish consumer advice about food and drink issues
    Fraser Sutherland
    Publication date:
    December 2016

    Scotland’s food and drink industry is one of the best in the world but some consumers in Scotland are getting a raw deal and facing poor quality produce and service by some leading food retailers and manufacturers.

    Spotlight:
  6. Summary of presentations and discussion
    Fraser Sutherland
    Publication date:
    December 2016

    Following our Round the Bend report we invited policy experts in public transport, consumer organisations, government officials and community representatives to discuss the issues facing rural communities and public transport.

    Spotlight:
  7. Business, Energy and Industrial Strategy Committee
    Rob Gowans
    Publication date:
    December 2016

    The emergence of so-called new forms of employment relationships between
    workers and employers has put a strain on existing employment protections. In
    particular, the misuse of zero hours contracts has been a major concern for CAS over the past three years.

    Spotlight:
  8. New businesses and the non-domestic water market
    Publication date:
    December 2016

    The CFU's Water Team has worked in partnership with the Water Industry Commission for Scotland, Business Gateway, Scottish Water and the Federation of Small Businesses to develop an information leaflet for new businesses about the non-domestic water market in Scotland.

    The leaflet will help to improve outcomes for business consumers in non-domestic water market in Scotland. It is hoped that the leaflet, by targeting new businesses, will alert them to the wide range of options available, and to ensure customers get the best deals. the leaflet will be available from the Business Gateway advice network, as well as through other networks in the non-domestic water market.

  9. Consultation Response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    December 2016

    As a general improvement to diligences CAS would like to see a set of pre-action requirements introduced into the process for public sector creditors to show that all reasonable attempts have been made to come to an arrangement prior to taking recovery action, and to ensure that diligence is used as a last resort.

    Spotlight:
  10. Consultation response from Citizens Advice Scotland
    Rob Gowans
    Publication date:
    November 2016

    CAS is generally concerned about the restriction on families to only
    being able to claim Child Tax Credits or Universal Credit for two children, and
    would recommend the Government reconsider the policy in its entirety rather
    than making exemptions to it.

  11. Period 1 October 2015 - 30 September 2016
    Claire Williams
    Publication date:
    November 2016

    The report covers the work of the Armed Services Advice Project over the last project year, 1 October 2015 to 30 September 2016. We supported over 2400 clients with more than 11,500 new and repeat issues, achieving a client financial gain of over £1.5M. A survey of clients showed that 94% rated the service as very good or good, and 81% reported increased peace of mind as a result of using the service.

    The full report can be downloaded below. 

  12. Citizens Advice Scotland briefing for MSPs
    Rob Gowans
    Publication date:
    November 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. CAS has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis. In developing a substantial response to the Scottish Government’s recent public consultation on the devolved social security system, CAS carried out specific engagement activity with 144 CAB clients and 102 CAB advisers with direct experience of the current system, in addition to CAB case information which provide real time insights into the daily operation of the system.

  13. National Assistance Funerals and the Consequences of Funeral Poverty
    David Robertson, Stirling CAB
    Publication date:
    November 2016

    This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
    Bureaux entitled Unearthing the ‘true cost’ of Funerals.

    Spotlight:
  14. Publication date:
    November 2016

    Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  15. CAS response
    Rob Gowans, Rhiannon Sims, Keith Dryburgh, Mark Patterson, Fraser Sutherland, Jamie Stewart and Craig Salter
    Publication date:
    October 2016

    Designing a new social security system for Scotland is a major opportunity and challenge. In this substantial consultation response, Citizens Advice Scotland has attempted to bring the best of our unique evidence base to inform the development of the new system based on the experiences of those who work with the current system on a daily basis.

  16. Citizens Advice Scotland has published the first ever impact report detailing the positive contribution the service makes to Scottish society.
    CAS communications
    Publication date:
    October 2016

    In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

  17. Publication date:
    October 2016

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2015; map of coverage within the 4 weeks and comparison to SIMD data.

  18. Mark Patterson
    Publication date:
    October 2016

    Citizens Advice Scotland has responded to the Scottish Government consultation on Scottish Court fees to call for reconsideration of the plan to increase Court fees to recover the full costs of the civil Courts from Court users. 

    Increasing fees for Court users poses a real threat to access to justice.

    Spotlight:
  19. Scottish Government consultation
    Rob Gowans
    Publication date:
    September 2016

    Citizens Advice Scotland agrees that the Scottish Government should
    include in statute an ambition to eradicate child poverty. It is equally important
    however that this ambition is backed up by clear strategies with specific,
    measurable and deliverable actions that are directly linked to reducing the
    levels of child poverty in Scotland.

  20. Second Independent Review
    Rhiannon Sims
    Publication date:
    September 2016

    CAS has responded to the call for evidence to inform the second independent review of Personal Independence Payment.

    Despite improvements having been made to waiting times and other aspects of benefit delivery, fundamental problems remain with respect to the design of Personal Independence Payment (PIP), specifically around assessments, medical evidence, length of awards, accuracy of decision making and mandatory reconsideration.

    These are all issues that CAS raised in our response to the first independent review, and it is now crucial that solutions to these issues are found before more people experience similar problems as they undergo the transition from DLA to PIP.

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